Need Answers To Only Cleveland Tickets Frequently Asked Questions?
If you have questions about Only Cleveland Tickets or how our ticketing processes work, it may be in this FAQ page. If you have specific problems not shown in this list, just phone our customer service hotline. Phone 216-279-8329 or fill out our support form.
If someone gets a seat from a primary ticket office -- AKA the primary ticket seller -- the buyer has the option to transfer that seat to a different buyer. Dealers in the secondary marketplace may include box office promoters, licensed ticket brokers, and firms, and individuals like you. Only Cleveland Tickets shows you tickets from a popular ticket marketplace, and then filters search results to only Cleveland and adjoining towns so you can easily find the perfect seats in your city.
The price per demand model runs the secondary market you may find that ticket prices differ over time. It’s not surprising to find seats fall less than venue pricing. You can also see in-demand tickets for sold out shows that might cost more money than the box office purchase price. The key to the secondary market is to check back as much as possible to find who’s playing in Cleveland.
Depending on the transaction, you may collect your tickets in some different methods:
Email: A ticket code will be e-mailed to you before the show, that you should print out your actual ticket. These e-tickets might need to be through My Ticket Tracker.
FedEx: The seller will ship the tickets through Federal Express. Tickets are guaranteed to get there before showtime, and you’ll receive a FedEx tracking code once your package is mailed.
Venue Will Call: Tickets will be waiting for you in the will call or main window.
3rd party Pick-up: Tickets will need to be picked up at a 3rd party place other than the venue (no more than 30 minutes from the event).
Paperless: The seller will come and meet your party at the event and go with you to the box office.
Flash: The seller will ship you a prepaid credit card that you can show at the venue box office. It will contain the complete sale transaction and will give a viable receipt.
You can pick an alternate shipping address -- a street address or P.O. boxes -- for most ticket orders placed with Only Cleveland Tickets. However, on sales above $750, the seller can refuse to mail to a different address other than the billing address. Furthermore, sellers may ask for a signed authorization from the customer if they need verification that the shipping address is valid.
Instant tickets are generally available to download and print after you place your order. Please account for processing time, which might take up to one business day. You will receive a confirmation email showing you how to use your instant tickets.
To ensure you have an amazing experience in Cleveland, all tickets have a 100% Money Back Guarantee if:
The seller never fulfills your purchase
The tickets arrive after the event commences
Your purchased tickets are found to be void by the venue. (Demonstrable evidence must be submitted by the venue in written letter format.)
The event was canceled with no rescheduled date. (Shipping costs not included in the refund.)
Tickets on Only Cleveland Tickets are generally first-come, first-served. If another customer submits their order before you, your purchase will be canceled mid-purchase. Unfortunately, you will have to go back to that event and attempt to buy a new seat.
Sellers often own many groups of seats and can satisfy ticket orders better if they don't put the seating numbers on most listings. Instead, you'll get rows and larger sections to pick from. Your seats will be with each other, unless specified in the listing.
Because this is a resale site, the first buyer’s name will appear on the ticket rather than yours. However, you will still be let into the event because it's the bar code that's needed to enter.
To prevent ticketing scams, almost all tickets are one-of-a-kind units. As such, if your tickets get lost, stolen, or ruined you can reach out to the seller about replacing lost tickets. However, all sales are final.
In the case that an event is totally called off, you are entitled to a 100% refund (shipping not refundable). If the event is postponed and rescheduled for another time, your tickets will carry over to the new date.